1300 360 070

We continue to track COVID-19 updates and directives from federal and local officials and medical experts and will continue to follow their guidance in the days and weeks ahead.

We remain committed to you, our clients, and to doing our part as an organisation to continually support the health and well-being of our casual health employees, candidates, and Drake Medox team members.

If you have any questions, please feel free to call your nearest Drake Medox branch directly or phone our national number on 1300 360 070.

 

NEED ACCESS TO IMPORTANT COVID-19 INFORMATION IN ANOTHER LANGUAGE?

Explore a list of resources about COVID-19 in 68 languages. The resources include fact sheets, guidelines and other publications.

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/translated-coronavirus-covid-19-resources

 

IMPORTANT REMINDERS

Wash your hands frequently

Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water. Hand sanitizers have been to each client’s home to support infection control.

Maintain social distancing
Maintain at least 1.5 metres distance between yourself and anyone who is coughing or sneezing. Why? If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.

Avoid touching eyes, nose and mouth
Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth.

Practice respiratory hygiene
Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. Follow the hand and hygiene guidelines distributed throughout our client’s homes.

Stay home
We all need to do our part to reduce the spread by reducing our community exposure. Only essential outings such as work, groceries and exercise are important.

If you have fever, cough and difficulty breathing, seek medical care early
Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority, and notify your Medox consultant immediately.

Stay informed and follow advice given by your healthcare provider
Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority on COVID-19. There is a new APP released from the Government called Coronavirus Australia, please download.

Face Masks

As of midnight, Wednesday 22/7/2020, everyone (over the age of 12) outside of their home (in Metropolitan Melbourne and the Mitchell Shire) MUST wear a face mask or covering. It is recommended that people aged between 3-12 also wear a face mask or covering, however this is not mandatory. Wearing a face mask protects you and your community by providing an additional physical barrier to coronavirus (COVID-19). 

From 11:59pm on Wednesday, 5/8/20, regional Victoria returned to Stage 3 “Stay at Home” restrictions.  Face coverings will continue to be compulsory.

https://www.dhhs.vic.gov.au/updates/coronavirus-covid-19/premiers-statement-changes-regional-restrictions

It’s recommended in NSW that people now wear facemasks.

https://www.nsw.gov.au/covid-19/face-masks

 

Worker Permits

From 11:59pm on 5 August 2020 workers in Melbourne who are undertaking a permitted activity are required to be issued a worker permit prior to attending work.  For further information on what permitted activities are please review the following link: https://www.dhhs.vic.gov.au/business-industry-stage-4-restrictions-covid-19 Drake has arranged for work permits to be applied for and issued to all essential staff who are undertaking permitted activities in Melbourne.  Workers must carry their worker permit and photo identification when travelling to and from work.

 

FAQ

Does Drake Medox have a COVID Response Plan to ensure business continuity?

As part of our business continuity planning, Drake Medox has developed a COVID Response Plan. 

CLICK HERE to view our COVID Response Plan.

What happens if a client becomes unwell or symptomatic, concerned they have come in contact with a COVID-19 positive, or suspected COVID-19 person?

The instructions are as follows:

  • Step 1 Contact the Drake Medox consultant immediately on 1300 360 070
  • Step 2  Drake Medox will instruct client to call the COVID-19 hotline for their respective state (VIC 1800 675 398). This hotline will assist in screening the client and give appropriate advice.
  • Step 3  If the client is informed to self-quarantine, they will call their Drake Medox immediately.
  • Step 4  Drake Medox will inform NOK/Guardian, staff, funding provider, allied health team and provide an update. Each client may have individual emergency quarantine plans however, in the cases where the client has informal supports such as family & friends to assist in their care – the family will then provide support to the client in their homes.

Drake Medox will continue to support the client and their families in quarantine and liaise with Allied Health teams to monitor their conditions and symptoms closely.

How are we Limiting Exposure and Spread?

We are liaising with Allied Health teams, medical professionals and families of clients to mitigate risks for each client which includes reducing community exposure, social distancing, and improving infection control regime for specific ‘high risk’ clients.  All candidates must also complete some  additional screening in the interview process using a COVID-19 Health Questionnaire and Risk Assessment.

What happens if the client tests positive for COVID-19?

  • Step 1  Contact the Drake Medox consultant immediately on 1300 360 070
  • Step 2  Drake Medox will inform NOK/Guardian, staff, funding provider, allied health team and provide an update.
  • Step 3  Each client will have an individual emergency quarantine plan specific to their needs.

What if a staff member becomes unwell or symptomatic, concerned they have come in contact with a COVID-19 positive, or suspected COVID-19 person?

If a staff member becomes unwell or symptomatic, concerned they have come in contact with a COVID-19 positive, or suspected COVID-19 person. The instructions are as follows:

  • Step 1  Contact their consultant immediately on 1300 360 070
  • Step 2  The Drake Medox consultant will instruct them to call the COVID-19 hotline for their respective state (VIC 1800 675 398). This hotline will assist in screening the staff member and give appropriate advice.
  • Step 3  If the staff member is told to self-quarantine for safety; the staff member will call their consultant and Drake Medox will work on replacing their remaining shifts with the client until further notice.
  • Step 4  All affected parties will be informed.

What if a staff member tests positive for COVID-19, the instructions are:

  • Step 1  Contact Drake Medox consultant immediately on 1300 360 070
  • Step 2  Drake Medox will advise them to self-quarantine immediately.
  • Step 3  Drake Medox will inform the client, NOK/Guardian, the funding provider immediately.
  • Step 4  Inform every staff member on the program and advise to self-quarantine until further notice.
  • Step 5  Drake Medox will attempt to provide a replacement team to provide continuation of care to the client, however, this will be determined after seeking advice from relevant government authorities. In the event that we provide a new support team, they may or may not be known to the client.
  • Step 6  If Government authorities advise to self- isolate all parties, refer to client hospital protocol
  • Step 7  If Hospital admission is unavailable, family support will be required.

Will Drake Medox be communicating to Casual Employees how absences will be paid should they fall ill or need to self-isolate?

There are now a range of government benefits for Australian workers as outlined below.

For all Australian workers:

Casual employees were previously entitled to the Sickness Allowance under Centrelink if they were ill or forced to isolate due to Coronavirus but this ceased on 20 March 2020. Sickness Allowance has now been replaced by a range of government benefits as outlined below.

You may be entitled to receive government assistance if your:

  • Hours are reduced (including down to zero) during the COVID Pandemic;
  • If you are sick with Coronavirus; or
  • If you are unable to work or required to self-isolate due to being exposed to someone with Coronavirus or due to returning from a Coronavirus hotspot.

The following are potential government assistance measures that you may be able to access if you satisfy the eligibility requirements:

 

Face Masks

Who needs to wear a mask?

As of midnight, Wednesday 22/7/2020, everyone (over the age of 12) outside of their home (in Metropolitan Melbourne and the Mitchell Shire) MUST wear a face mask or covering. It is recommended that people aged between 3-12 also wear a face mask or covering, however this is not mandatory. Wearing a face mask protects you and your community by providing an additional physical barrier to coronavirus (COVID-19). For more information on face masks, you can visit https://www.dhhs.vic.gov.au/updates/coronavirus-covid-19/face-coverings-mandatory-melbourne-and-mitchell-shire

From 11:59pm on Wednesday, 5/8/20, regional Victoria returned to Stage 3 “Stay at Home” restrictions.  Face coverings will continue to be compulsory.

https://www.dhhs.vic.gov.au/updates/coronavirus-covid-19/premiers-statement-changes-regional-restrictions

It’s recommended in NSW that people now wear facemasks.

https://www.nsw.gov.au/covid-19/face-masks

Are there any exemptions to this rule?

There are some exceptions to this rule, including:

  • when driving on your own or with members of your immediate household (but everyone in the car must have a face mask with them). If they are travelling with people not from their immediate household, everyone must wear a face mask or covering whilst inside and outside the vehicle.
  • Medical reasons that make wearing a mask or covering impracticable.
  • When entering banks and other financial institutions (for security reasons), but a face mask or covering must be worn prior to and after entering the bank or financial institution.

Do workers need to wear a face mask at work?

Yes – all workers must wear a face mask or covering whilst at work, even if social distancing is or can be achieved.

Is there a penalty for breaching these rules?

Yes – anyone (unless except) seen not to be wearing a face mask or covering will be fined $200.

Where do I get a face mask?

You can purchase cloth masks or surgical masks from retail outlets including chemists, hardware stores and other shops or you can follow our directions to make your own cloth mask.  Drake Medox also has a small supply.

What are the different types of face masks and which one should I use?

The term ‘face mask’ includes cloth masks and single-use face masks (commonly called surgical masks). Both masks are suitable for use to prevent the spread of coronavirus (COVID-19). Cloth masks are any nose and mouth covering made of washable fabric. We recommend a cloth mask made of three layers of a mix of breathable fabrics to ensure adequate protection. It does not need to be surgical quality to be effective. Surgical masks are made with a non-woven meltblown polypropylene layer and available in various levels of protection. These are single use masks only so can’t be washed and used again. There are other types of masks and respirators (such as P2 or N95). These are not recommended for use in the community and not advised to be used outside of healthcare or specific industries under health advice. A scarf or bandana does not offer the same amount of protection as well-fitted face masks. This is due to the type of fabrics they are made from. Properly constructed cloth masks are made from at least three layers of materials, including a water-resistant outer layer.

How do I wear a mask correctly?

Cloth mask

A cloth mask should fit securely around the face, specifically covering the nose and the mouth areas. The mask should fit snugly on your face and be secured by ties at the back of your head or ear loops. If you are using a mask with ear loops, you can use a plastic clip or tie to join the ends together at the back of your head to make sure it fits snugly on your face. Make sure that your mask does not have holes or a valve. This can result in breathing out the virus if you have coronavirus (COVID-19). Wash your hands for at least 20 seconds with soap and water, or use hand sanitiser that is made up of over 60% alcohol before putting it on and after taking it off. Avoid touching your eyes, nose, or mouth at all times and store used face masks in a plastic bag until you have an opportunity to wash them.

Surgical mask (single use)

  • Before putting on the mask, wash your hands for at least 20 seconds with soap and water, or use a hand sanitiser that is made up of over 60% alcohol.
  • Check for defects in the mask, such as tears or broken loops.
  • Position the coloured side of the mask outward.
  • If present, make sure the metallic strip is at the top of the mask and positioned against the bridge of your nose.
  • If the mask has:
    • Ear loops: Hold the mask by both ear loops and place one loop over each ear.
    • Ties: Hold the mask by the upper strings. Tie the upper strings in a secure bow near the crown of your head. Tie the bottom strings securely in a bow near the nape of your neck.
    • Dual elastic bands: Pull the bottom band over your head and position it against the nape of your neck. Pull the top band over your head and position it against the crown of your head
  • Mould the bendable metallic upper strip to the shape of your nose by pinching and pressing down on it with your fingers.
  • Pull the bottom of the mask over your mouth and chin.
  • Be sure the mask fits snugly.
  • Don’t touch the mask once in position.
  • If the mask gets soiled or damp, replace it with a new one.

When is it safe to take my face mask off?

You can remove it outside, once you are away from other people, or in your car on your way home. If it is a cloth mask, don’t forget to bring your cloth mask inside to be cleaned. If you wait to take your cloth mask off until you have returned home, it may be easier to put it directly into the laundry.

What’s the best way to take off a face mask?

  • Wash your hands for at least 20 seconds with soap and water or use alcohol-based hand sanitiser containing at least 60% alcohol.
  • Don’t touch the front of the mask or your face.
  • Carefully remove your mask by grasping the ear loops or untying the ties. For masks with a pair of ties, unfasten the bottom one first, then the top one.
  • If your mask has filters, remove them and throw them away. Fold the mask and put it directly into the laundry or into a disposable or washable bag for laundering. Single use surgical masks should be disposed of responsibly.
  • Clean your hands again.

Can I reuse my face mask?

A cloth mask can be washed and re-used. It is a good idea to have at least two, so you always have a clean one available. When leaving home, there might be times when you can’t maintain 1.5 metres distance from other people and wear a cloth mask, and times when you can maintain the distance and don’t need to wear a cloth mask. For instance, you might take crowded public transport to and from work, but at work be able to maintain appropriate distancing. Don’t reuse the same cloth mask to go home that you used earlier on the same trip to go to work. Put each used cloth mask into a zip lock bag to be taken home for washing. For each new situation put on a clean cloth mask. Carry a paper bag or zip lock bag with you to carry clean masks and keep them clean. Single use masks are for single-use only and should be disposed of responsibly in the rubbish bin.

 

Worker Permits

Has Drake provided worker permits?

From 11:59pm on 5 August 2020 workers in Melbourne who are undertaking a permitted activity are required to be issued a worker permit prior to attending work.  For further information on what permitted activities are please review the following link: https://www.dhhs.vic.gov.au/business-industry-stage-4-restrictions-covid-19 There are on-the-spot fines and penalties for employees and employers if staff do not carry a correct worker permit when travelling to and from work. Drake has arranged for work permits to be issued to all essential staff who are undertaking permitted activities in Melbourne.  Workers have been instructed to carry their worker permit and photo identification when travelling to and from work.  Should Victorian police wish to verify a Drake casual employee’s current working hours they can call Drake’s afterhours team at the number contained on the staff member’s work permit. Please note, a worker permit can be shown electronically to authorities such as a photo, or scanned copy, on a mobile deviceA worker permit can be shown electronically to authorities such as a photo, or scanned copy, on a mobile device. Drake has informed its workers of this flexibility in how the permit may be carried.